Retrieving your documents

 

You may retrieve your documents from us any time by completing our ‘Authority to Release Documents’ form.

Please note that most Certificates of Title are stored at the Land Titles Office in Hobart on behalf of Sproal & Associates. We will request that the Land Titles Office forward us your Certificate of Title upon receiving your release request. They will then post your Certificate of Title to us. Please allow seven days.

 

Verification of ID

It’s our duty to keep your information and documents safe. If we are holding any documents on your behalf, you must provide us with verification of your ID to our satisfaction before we release your documents.

You have a few options:

  • You can attend our office with your ID and collect your documents personally (recommended)
  • We can verify your ID remotely by forwarding you a link to complete InfoTrackID. InfoTrackID is an easy-to-use online identity verification platform that allows you to complete your VOI from home. InfoTrack charge a fee of $9.90 incl GST per person.
  • Complete an identity check with Auspost and provide us with their report.
  • Provide a copy of your ID certified by a solicitor or a conveyancer confirming that they have identified you in person. The person confirming your identity must include their full name, occupation and contact details.

 

Processing fee

Whilst we are happy to store your documents at no charge, we do require payment of a processing fee upon release of your documents. Our fee is $39.00 incl GST and is payable in advance. 

 

Collection Protocol

You will need to make an appointment to collect the documents.

Please do not attend the office unannounced as the documents may not be available on-site.

 

Delivery Protocol

We can post your documents to you via registered post. The postage fee is $15.00.

 

Confirming Receipt

You must provide us with signed receipt to confirm you have taken away an original document if collected, or acknowledge safe receipt if we post an original document to you.

 

Releasing documents to a third party

We can release your documents to a third party provided you note their details on the ‘Authority to Release Documents’ form and the authorised person presents their ID when they come into the office to collect your documents.

 

Releasing documents to an Executor of an estate

Executors can request documents from us. We will need:

  • A certified copy of Probate if releasing a Certificates of Title
  • A certified copy of the Death Certificate if releasing a Will
  • A certified copy of Probate or a certified copy of the Death Certificate and copy of the deceased’s Will for all other documents
  • An ‘Authority to Release Documents’ form signed by all Executors
  • Verification of identity for all Executors (see above ‘Verification of ID’)
  • If an Executor has died, we will need a certified copy of their Death Certificate. 

The service was excellent. The staff exceeded their responsibilities. I would not hesitate to use your company again.

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